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S
Food delivery
Swiggy
INCustomer since 14 June 2022Last txn 2 weeks ago
Lifetime spend, INR
Rs 1.43 L
Lifetime spend, USD
$0
Transactions
247
Avg per transaction
Rs 578
Recent transactions
| Date | Description | Amount |
|---|---|---|
| 23 May 2026 | Food delivery | Rs 642 |
Drafted negotiation email
Based on your tenure and total spent, we drafted an outreach that asks for a 15% credit package. Review and approve to send.
Subject
Long-time customer asking about your retention program
Body
Hi Swiggy team,
I have been a customer since 14 June 2022 (48 months) and my account has paid Rs 1,42,680 across 247 transactions.
I am evaluating a few alternatives for the same use case as I plan the next 12 months of spend. Before I make a decision I wanted to ask: does Swiggy have a retention program or annual-commit pricing for long-tenured accounts at my volume?
Even a 10 to 15% credit on the next 12 months would keep me on the platform and we can avoid migration friction on both sides.
Happy to jump on a 15-minute call this week.
[Your name]