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I
Travel
IRCTC
INCustomer since 22 May 2018Last txn 1 months ago
Lifetime spend, INR
Rs 1.84 L
Lifetime spend, USD
$0
Transactions
18
Avg per transaction
Rs 10,240
Recent transactions
No transactions in the recent window.
Drafted negotiation email
Based on your tenure and total spent, we drafted an outreach that asks for a 15% credit package. Review and approve to send.
Subject
Long-time customer asking about your retention program
Body
Hi IRCTC team,
I have been a customer since 22 May 2018 (98 months) and my account has paid Rs 1,84,320 across 18 transactions.
I am evaluating a few alternatives for the same use case as I plan the next 12 months of spend. Before I make a decision I wanted to ask: does IRCTC have a retention program or annual-commit pricing for long-tenured accounts at my volume?
Even a 10 to 15% credit on the next 12 months would keep me on the platform and we can avoid migration friction on both sides.
Happy to jump on a 15-minute call this week.
[Your name]